Privacy Policy granat88 –
Protection of Your Personal Data

1 Introduction

Granat88 ("we", "Platform", "Company") understands that privacy matters to you. As an online casino platform serving members in Malaysia and across Southeast Asia, we hold a significant responsibility in handling the personal data you entrust to us.

This Privacy Policy clearly and transparently explains:

• The types of personal information we collect when you use the granat88 platform.
• The purpose for which the information is used and the legal basis underlying it.
• Parties who may be granted access to your information under certain circumstances.
• The security measures we take to protect your data.
• Rights you hold in relation to your personal data.

This policy applies to all users of the granat88 platform, including the official website, mobile app and all related services provided by us.

2 Information We Collect

Granat88 collects various types of information to enable us to provide a secure, personalised, and high-quality service to every member. The following are the main categories of information we collect:

A. Information You Provide Directly

• Registration information: Full name, date of birth, identity card or passport number, email address, phone number and residential address.
• Identity verification documents (KYC): Copies of MyKad, passport, utility bills, and bank statements for verification purposes.
• Financial information: Bank account number, bank name and e-wallet details for processing deposits and withdrawals.
• Communication: Any orders, complaints, or enquiries you submit to the granat88 customer support team.

B. Information Collected Automatically

• Device data: Device type, operating system, phone model, screen resolution and unique device identifier.
• Network data: IP address, browser type, internet service provider (ISP) and general geographic location.
• Activity data: Pages visited, games played, session duration, login dates and times, total wagering and transaction history.
• Cookie data: Information collected through cookies and similar tracking technology – see section 6 for details.

3 How We Use Your Data

Granat88 uses the information collected for the following purposes, based on valid legal grounds:

• Account management: Creating, verifying and managing your member account, including the KYC process required by the regulatory body.
• Transaction processing: Processing deposits, withdrawals and bonus payments securely and accurately.
• Service provision: Providing access to all games, promotions and platform features available to members.
• Security & fraud prevention: Detecting and investigating suspicious activity, bot usage, duplicate accounts and any attempted fraud.
• Legal compliance: Fulfilling legal obligations related to anti-money laundering (AML), counter-terrorism financing (CFT) and data protection regulations.
• Permitted marketing: Sending promotional offers, exclusive bonuses and platform updates to members who have consented to receive such communications.
• Product improvement: Analysing usage patterns to improve service quality, the user interface and the overall gaming experience.
• Customer support: Resolving enquiries, complaints and assistance requests more efficiently and effectively.

4 Sharing Information with Third Parties

Granat88 does not sell or trade members' personal data. However, under certain circumstances, we may share necessary information with the following parties:

• Payment providers: Transaction data required to process deposits and withdrawals via FPX, digital wallets and other supported payment channels.
• Game software providers: Limited account information required to verify membership and enable access to third-party games.
• KYC service providers: Identity documents submitted for automated verification through our trusted KYC partners.
• Authorities and regulatory bodies: Information required by law, court order or official request from a competent authority.
• Analytics services: Anonymised usage data for platform analysis and improvement purposes.

All third parties working with granat88 are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for the specified purposes and are not allowed to use it for any other purpose.

5 Data Security

Granat88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, modification, or destruction:

• Data encryption: All sensitive data is encrypted using AES-256 encryption protocols during storage and TLS 1.3 during transmission.
• Access controls: Access to members' personal data is restricted to staff with legitimate business needs, enforced through role-based access control (RBAC).
• Security audits: Security assessments and penetration testing are conducted regularly by independent security firms.
• 24/7 Monitoring: A cyber threat monitoring system operates around the clock to detect and respond to any unusual activity.
• Incident management: Established security incident response procedures to minimise impact in the event of a data breach.

In the event of any data breach affecting your personal information, granat88 will notify you and the relevant authorities within the timeframe required by applicable law.

6 Cookies & Tracking Technology

Granat88 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following types of cookies are used:

• Essential cookies: Required for core platform functions such as login sessions, account security and basic preferences. Cannot be disabled.
• Performance cookies: Collecting information about how you use the platform – most frequently visited pages, error messages and navigation patterns. All data is anonymised.
• Functional cookies: Allowing the platform to remember your preferences such as language, region and display settings to deliver a more personalised experience.
• Marketing cookies: Used to display more relevant ads and offers based on your interests and activity. You may decline these cookies without affecting the core functionality of the platform.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect some platform functionality.

7 Your Privacy Rights

As a granat88 member, you have the following rights regarding your personal data. We are committed to ensuring these rights can be exercised easily and without obstruction:

To exercise any of the above rights, please contact the granat88 privacy team via Live Chat or email at [email protected]. We will process your request within 30 days business days.

8 Data Retention & Deletion Period

Granat88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements:

• Active account data: Retained for as long as your account remains active and for a reasonable period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in compliance with anti-money laundering (AML) and tax regulation requirements.
• KYC documents: Retained for at least 5 years after the business relationship ends, in line with compliance requirements.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Marketing data: Retained until you withdraw consent or request deletion, whichever comes first.

Once the retention period expires, your data will be securely deleted or anonymised using methods that prevent recovery.

9 Children's Privacy

The granat88 platform is exclusively for users aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18.

If we discover that personal data of a minor has been collected unintentionally, we will take immediate action to delete that data and close the associated account. If you believe your child has registered on our platform, please contact us immediately.

10 Changes to the Privacy Policy

Granat88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons.

When significant changes occur, we will:

• Displaying a clear notice on the platform's home page at least 14 days before the changes take effect.
• Sending email notifications to all active members outlining the key changes made.
• Updating the "Last Updated" date at the top of this document.

Continued use of the granat88 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. You are encouraged to review this page periodically.

11 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 – the fastest way to get an immediate response.
• Privacy Email: [email protected] (use subject: "Data Privacy Enquiry")
• Response time: Within 3 business days for email; instantly via Live Chat.

For information on platform usage rules, please refer to Terms and Conditions us. For responsible gaming guidance, visit the Responsible Gaming.